Principal Financial

Pension and direct deposit questions


Empower Retirement

401(k) savings plan (initiate distributions, rollover requests, installment payments)

When you call Empower, you will be asked to enter your Social Security number. When prompted for a PIN, select zero and you will be routed to a representative.

Empower Retirement's website

Shareowner Services

1-800-353-1089 or (608) 458-3974
Fax: (608) 458-3321

Postal Mail: 
P.O.Box 14720
Madison, WI 53708-0720

4902 N. Biltmore Lane
Madison, WI 53718-2148